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Tech Support

Technical Support

A Continuing Commitment to Providing Service, Support and Training that Exceeds Your Expectations!

At DSPCon, we take immense pride in delivering superior customer service and support…each and every day… for every product and solution we provide.

Our experienced and knowledgeable customer support organization delivers premier integration, implementation, technical support and education services to ensure the successful deployment of our products and your applications. And, because 100 percent customer satisfaction is our overriding goal, our support team consists entirely of hands-on engineers with extensive experience in system and application design.

At DSPCon, we offer a variety of service plans to meet your specific support requirements. However, if your organization requires additional support capabilities, each of our service plans can be further enhanced through the purchase of customized Supplementary Services. We also offer Support Event assistance that you can purchase to resolve an individual service issue. From installation to product upgrades, warranty enhancements to maintenance releases and 24 x 7 problem resolution, the depth and quality of our available support services is unsurpassed within the industry.

In addition to providing superior customer service, DSPCon also offers you a variety of training programs specifically designed to help you realize the maximum benefit from your DSPCon solution. Hosted by experienced technical instructors with real-world application and product expertise, DSPCon offers a variety of courses, tailored to meet the specific training requirements of each and every client. From basic data acquisition theory to in-depth application, operational and maintenance procedures for Piranha III, DataFlex-1000/A, DataFlex-500/515, and BroadFlex-3800 systems, we offer a variety of training curriculum that can be held at your location or at DSPCon, depending on your schedule and specific system requirements.

For more information about our current training offerings, including pricing and scheduling, please click on the following:

Introduction to Digital Data Acquisition, Analysis and Signal Processing
Piranha lll Basic & Advanced Training

 

TECHNICAL LIBRARY

At DSPCon, our comprehensive and proven toolset for supporting customers includes a complete technical library of product manuals, white papers and presentations to help shorten problem resolution times, address common application requirements and avoid system down time and expensive escalations.

To access our full customer support technical library, please login or register in the login area on the right side of this page.

 

 

 

 

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